Qualifications

Lori J. Ochman

Dynamic, results-focused professional whose diverse background spans 27+ years in business, office, account, and project management. Articulate communicator who leverages outstanding interpersonal and motivational skills to encourage staff in achieving aggressive goals. Analytical, creative problem solver with proven strengths in developing new and improving existing processes to drive increases in productivity and profitability. Top-performing, hands-on leader who demonstrates an unparalleled work ethic, adapts easily to changing priorities, and possesses a track record of taking on challenging assignments and completing them with success. Additional areas of expertise include:

Strategic/Tactical Planning	Start-Up Operations	Human Resources	Downsizing/Restructuring
Profit/Loss Responsibility	Policy/Procedure Development	Recruiting/Hiring	Outsourcing Management
Inventory Control	Business Development	Training/Coaching	Business Process Redesign
Sourcing/Purchasing	Joint Ventures/Partnerships	Supervision/Evaluation	Corporate Communications
Contract Negotiation/Administration	Customer Service	Employee Benefits	Event Planning

Operations

· Provided strong leadership throughout a period of significant change and organizational transition.

· Created a human resources department, including developing an employee handbook, establishing recruiting and performance management process, implementing a 401(k) plan, defining job descriptions.

· Developed/refined processes to reduce costs and cut mean-time-to-delivery from 45 days to 7 days.

· Designed service development plans and executed operational assessments.

· Instituted processes for annual budgeting, administrative support, and operational review.

· Managed and developed three accounts, driving revenues from $250,000 to $1 million.

· Instituted charge-back rates for the use of IT services by strategic business units.

· Established a hardware/software certification process to educate supporting organizations on various products once they were approved by engineering.

Project Management

· Orchestrated three enterprisewide deployment initiatives, each involving ~25,000 workstations and laptops.

· Headed multiple projects across an organization to standardize processes; implemented workflow management to improve services through the IT department.

· Served as a member of a management team that administered an outsourcing contract worth $100 million annually.

· Drove efforts to reduce costs associated with maintaining and supporting client-server technology. Developed standardized processes for gathering data on, ordering, delivering, and disposing of client-server technology.

· Expedited the contract cycle by designing contract templates for independent contractors and strategic partners.

· Implemented an enterprisewide system for tracking IT service requests from business units.

· Participated in an enterprise sourcing initiative to consolidate sourcing into a single organization.

· Managed the implementation of the PeopleSoft purchasing module.

Functions as the firm’s principal franchise business consultant, providing guidance to individuals interested in owning their own business from a franchise, business to business, or work at home. Also assists business with the operations of getting started with their own business.